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Home rufbio conditions of use

1. General terms

These general conditions govern the terms and conditions of online sales by rufbio to its customers regarding the products presented on the rufbio.ch website. All orders placed through the rufbio.ch site imply unconditional acceptance of these conditions by the buyer. These conditions shall prevail over any other general or special conditions not approved by rufbio. rufbio reserves the right to modify terms and conditions at any time. In this case, applicable conditions are those in effect at the time of order. The buyer acknowledges having read the special sale conditions of each product at the time of ordering. He expressly accepts them without any exception.


2. Privacy and Data Protection

All informations and data collected for selling purposes are mandatory. This information is essential for processing, delivery and invoice edition. The personal data you provide is stored solely in rufbio files. Such data may exclusively be used in the course of fulfilling your order. Addresses will not be communicated or transmitted to third parties. Personal data of buyers will only be used within the framework defined by the federal law on data protection.


3. Rates

The prices of goods on the rufbio.ch site are all-in prices in Swiss Francs (CHF). Prices include VAT. The rates in effect are those published on the rufbio.ch site the day of order. Rufbio reserves the right to change prices at any time.


4. Orders

The automatic registering system is considered as proof of the orders content and date. Buyer who wishes to place an order must identify with a valid email address and fill out the registration form with all the requested data. He agrees to accept these terms and conditions, confirm the order and its rules and make payment as provided. The recorded confirmation data is proof of signature and acceptance of the transaction. rufbio confirms the registration of the order by email.


5. Payment terms

The final price charged to the buyer is the price listed on the order confirmation. All payments are made online. Accepted credit cards are: VISA, MASTERCARD, POSTCARD. The only currency accepted is the Swiss Franc CHF.


6. Delivery terms

Delivery occurs by post or courier within 8 days, subject to availability, to the address specified by the buyer. Standard shipping method is swiss PostPac Economy and will be delivered without a signature. The goods always travel at the risk of the recipient. Particular care will be provided to protect fragile parcels. The buyer has to check the package upon arrival. He has 48 hours to file a claim in case of failure or degradation. Because of availability reasons, rufbio may deliver an order in several times.


7. Shipping

Participation for swiss shipping costs are mentioned in each product's datasheet. The buyer agrees to contact us regarding international shipping costs. Shipping charges include packaging, handling and postage.


8. Returns and article exchange

We are engaged to supply quality comfrey cuttings and guarantee their authenticity and return for one year. Are excluded from coverage damage that may have occurred after the purchase of the plant (poor soil, poor irrigation, diseases, pests, etc..).

For other goods, customer has 10 days from the order receipt to file any claim regarding a possible delivery error and / or non-compliant item with respect to the site's indications. Any return or exchange has priorly to be requested by email or post. The customer will return the items affected by post only after prior agreement from rufbio. The fee for the return of the goods shall be borne by the customer.


9. Responsability

As for products offered: neither rufbio nor the customer cannot be held responsible for any breach that would originate in a case of force majeure beyond their control including and not limited to transportation interruption, import or export problems, strike, lockout, shortage, fire, earthquake, storm, flood. Similarly rufbio cannot be held responsible for any use of the products ordered and delivered. Customer solely endorses the products use responsability. Regarding the use of the website, rufbio does not guarantee that the site is free of anomalies, errors or bugs, or that they could be corrected, or that the site will function without interruption or failure, nor that it is compatible with a hardware or software configuration. In no event rufbio be liable for any type of damage foreseeable or unforeseeable arising from the use or the total or partial inability to use the site. The user declares to know the characteristics and limitations of the Internet, in particular its technical performance, response times for consulting, querying or transferring data and the risks associated with the Communications Security Establishment.


10. Law and Jurisdiction

These general conditions of sale are subject to swiss law, regardless of the buyer's country. Disputes shall be the responsibility of the Vaud cantonal courts. The amicable negotiation will always be preferred. The jurisdiction is in Vevey. In case of legal gap, the provisions of the Swiss Code of Obligations are the only applicable.


11. Intellectual Property

rufbio holds all intellectual property rights relating to the website and has rights of use thereunder. Access to the site does not confer any right on intellectual property which remains exclusive property of rufbio or its partners. The items available on the site, such as text, photographs, images, video or data are also protected.


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